Plano de Assistência

Personal Area

Support Plans

QUICK

Count on the short answer to your priorities, wherever you are, we are by your side, making your business our business! With above-average response times, we guarantee a day-to-day response. Because your work can't stop. No prior appointment is required.

REMOTE ACCESS

We are anywhere, anytime, even on your device. Nowadays, not even the distance makes it impossible for him to continue in what he wants to revolutionize in his day-to-day! We have a remote service that in a few clicks we become part of your team.

FORMATION

Whatever your assistance plan with us, you will never feel alone in your world. We guarantee phased initial training for each service you purchase and from which you need to get the most out of it so your organization can go far! Very far! The time dedicated to the training offer will depend on the number of employees and the assistance plan in force.

PROTECTION INCLUDED

Because we know that the security of your data is the mirror of your success, each of the INFORSILVA assistance plans includes, depending on the size of your computer park, the protection provided by a certified anti-virus.

ALWAYS UPDATED

With INFORSILVA assistance plans, the Operating Systems and main Management and Billing Applications are always at the forefront of evolution, always updated, always renewed.

COPY OF INFORMATION

Because it is comfortable to know that everything is guaranteed, and because it is mandatory by law, we guarantee the integrity of the information that is so precious to you, copies of the databases of the management systems that you have around you, either for appropriate physical devices or for the most advanced Online storage systems, with all the comfort, with all the security.

NETWORK MAINTENANCE

Without a server, and a network, your office doesn't give the most of itself for you, so we ensure the administration of your server and your network, so that you never lose the connection to the business world.

ASSURED REPAIRS

With INFORSILVA service plans, the periodic maintenance of your equipment does not have to be a concern. They will be checked and repaired at no additional cost to the current plan, excluding components (Hardware/Software) and computer consumables.